Here at Moose Knuckles, nothing is more important than our customers' happiness. If you are not satisfied with your purchase, you may return the item for a full refund, subject to the “Refunds and Exchanges” conditions below.

Here at Moose Knuckles, nothing is more important than our customers' happiness. If you are not satisfied with your purchase, you may return the item for a full refund, subject to the “Refunds” conditions below.

TO INITIATE A RETURN

If you have a Moose Knuckles account, follow the instructions below. If not, please request a return as a guest.

If you already have a Mooseknuckles account:

  1. Log in to "My Account" and select "MY ORDERS" from the left side menu of "MY DASHBOARD" page.
  2. Select the order from the list.
  3. Select the item to return and complete the information on the page.
  4. The return label will be sent to you via email

You can also use the form on the right to request a return.

For customers without a Moose Knuckles account, request a return by using the form on the right.

For all orders placed before 6am on October 29th, please use the form on the right to initiate the return.

For customer orders placed after 6am on October 29th out of the United Kingdom and Europe, please click here to initiate a return.

RETURNING YOUR PRODUCTS

  1. Insert the bottom portion of the return authorization into the parcel.
  2. Attach the return label and upper portion of the return authorization to the parcel's exterior.
  3. Take the parcel to a designated courier drop off location.
  4. Take note of the tracking number on your return label as it will allow you to track your return as it travels to our warehouse or return partner.

REFUNDS AND EXCHANGES

REFUNDS

Exchange and return requests must be made within 60 days of purchase. Garments must be returned in their original, unworn condition, including tags. Proof of purchase is mandatory for any warranty claim, exchange, return, refund, or repair.

Return requests must be made within 60 days of purchase. Garments must be returned in their original, unworn condition, including tags. Proof of purchase is mandatory for any warranty claim, exchange, return, refund, or repair.

Items priced at a 50% discount or otherwise indicated as “final sale” are not eligible for refund or exchange (not including warranty claims).

Once your package is processed, we will issue your refund in the original payment method. If you paid with a credit/debit card, please allow up to 10 business days for the refund to process with your credit card company. You will receive an email once your refund has been processed successfully.

For exchanges, we will ship your new items once your initial product has been received and inspected.

RETURNING A MASK

COVID heroes don’t wear masks to protect themselves, but to protect others. When you wear a mask - along with lots of hygiene, hand-washing, sanitization, and physical distancing – you help slow the community spread of the COVID-19 virus. Here’s what the Government of Canada says: “Wearing a non-medical mask or face covering while out in public is recommended for periods of time when it's not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as: shopping areas, public transportation, stores and personal service settings.” And, please don’t mistake these masks for medical COVID personal protective equipment. They are non-medical masks intended only to mitigate community spread. Please wash before first use. These masks are final sale and cannot be exchanged or refunded.

CONTACT US

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4955 from 8:30AM to 5:00PM EST.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4902 / 1 (450) 977-1959 from 8:30AM to 5:00PM EST.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 44 808 501 5306 from 12:30PM to 9:00PM GMT.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (450) 977-1959 from 12:30PM to 9:00PM GMT.

Request a Return

Returns

Here at Moose Knuckles, nothing is more important than our customers' happiness. If you are not satisfied with your purchase, you may return the item for a full refund, subject to the “Refunds and Exchanges” conditions below.

Here at Moose Knuckles, nothing is more important than our customers' happiness. If you are not satisfied with your purchase, you may return the item for a full refund, subject to the “Refunds” conditions below.

TO INITIATE A RETURN

If you have a Moose Knuckles account, follow the instructions below. If not, please request a return as a guest.

If you already have a Mooseknuckles account:

  1. Log in to "My Account" and select "MY ORDERS" from the left side menu of "MY DASHBOARD" page.
  2. Select the order from the list.
  3. Select the item to return and complete the information on the page.
  4. The return label will be sent to you via email

You can also click here to initiate the return.

For customers without a Moose Knuckles account, please click here to initiate the return.

For all orders placed before 6am on October 29th, please click here to initiate the return.

For customer orders placed after 6am on October 29th out of the United Kingdom and Europe, please click here to initiate a return.

RETURNING YOUR PRODUCTS

  1. Insert the bottom portion of the return authorization into the parcel.
  2. Attach the return label and upper portion of the return authorization to the parcel's exterior.
  3. Take the parcel to a designated courier drop off location.
  4. Take note of the tracking number on your return label as it will allow you to track your return as it travels to our warehouse or return partner.

REFUNDS AND EXCHANGES REFUNDS

Exchange and return requests must be made within 60 days of purchase. Garments must be returned in their original, unworn condition, including tags. Proof of purchase is mandatory for any warranty claim, exchange, return, refund, or repair.

Return requests must be made within 60 days of purchase. Garments must be returned in their original, unworn condition, including tags. Proof of purchase is mandatory for any warranty claim, exchange, return, refund, or repair.

Items priced at a 50% discount or otherwise indicated as “final sale” are not eligible for refund or exchange (not including warranty claims).

Once your package is processed, we will issue your refund in the original payment method. If you paid with a credit/debit card, please allow up to 10 business days for the refund to process with your credit card company. You will receive an email once your refund has been processed successfully.

For exchanges, we will ship your new items once your initial product has been received and inspected.

RETURNING A MASK

COVID heroes don’t wear masks to protect themselves, but to protect others. When you wear a mask - along with lots of hygiene, hand-washing, sanitization, and physical distancing – you help slow the community spread of the COVID-19 virus. Here’s what the Government of Canada says: “Wearing a non-medical mask or face covering while out in public is recommended for periods of time when it's not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as: shopping areas, public transportation, stores and personal service settings.” And, please don’t mistake these masks for medical COVID personal protective equipment. They are non-medical masks intended only to mitigate community spread. Please wash before first use. These masks are final sale and cannot be exchanged or refunded.

CONTACT US

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4955 Monday to Friday from 6:00AM to 8:00PM EST and Saturday from 8:30AM to 5:00PM EST.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4902 / 1 (450) 977-1959 Monday to Friday from 6:00AM to 8:00PM EST and Saturday from 8:30AM to 5:00PM EST.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 44 808 501 5306 Monday to Friday from 11:00AM to 1:00AM GMT and Saturday from 1:30PM to 10:00PM GMT.

For more information, repair or any warranty related query, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (450) 977-1959 Monday to Friday from 11:00AM to 1:00AM GMT and Saturday from 1:30PM to 10:00PM GMT.

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